We understand that there are certain circumstances when clients will not be able to make their appointments. Since we strive to provide excellent service to our clients, no-shows and cancellations impact upon us significantly. Therefore we ask that If you wish to cancel we require at least 24 hours notice.
Failure to notify OSG within this time will result in the loss of your appointment and 100% cancellation fee. No refunds will be given to cancelled or rescheduled bookings. Bookings with less than 24 hours' notice will not be downgraded and the full value at time of booking is payable.
Clients arriving more than 10 minutes late for their appointments will risk losing their appointment and being charged in full.
If you have no-showed more than twice then you will be charged 100% of pre-booked appointment cost, pre-pay all future appointments and receive a 3 month online booking ban.
We kindly ask all clients to give us as much notice as possible if you are running late to your appointment to avoid any fees.
We understand that sometimes life can get in the way and things may happen causing you to be late, however this has a huge impact on the running of the salon and our other clients.
OSG operates on a 10-minute grace period from your scheduled appointment time. After this time, we are unable to guarantee that we will be able to honour your appointment.
Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged 100% of the treatment that was made at time of booking.
SEVEN DAY POLISH REPAIR AND AFTERCARE POLICY
We hope that you are pleased with your manicure however; in the event that you do encounter any issues we operate on a seven day's repair policy for all soft gel manicure services and three days on classic nail polish. We are happy to carry out any chip repairs that we consider unreasonable free of charge for the effected nails within this time. After 7 days there will be a small fee of £2 per gel polish/infill and £3 per extension. Please contact us asap if you need a fix appointment.
Please note that your nails are jewels not tools and with this in mind you must take care of them, the level of care you apply to looking after your nails hugely influences how long they will last you.
TREATMENT AGE POLICY
We have a strict policy regarding age restrictions for some of our treatments. We do not apply Acrylic Extensions to anyone under the age of 16 or Gel Polish to anyone under the age of 14.